RightBack Accessibility Policy

1. Scope

This policy applies to the RightBack marketing website at rightback.com, including pages such as our product information, Help Center, legal policies, and contact forms. It does not cover the RightBack mobile application or logged-in platform experiences, which may have separate accessibility characteristics and release schedules.

2. Our Commitment

We aim to design and maintain our public website so that visitors can perceive, understand, navigate, and interact with our content. Where practicable, we work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility is an ongoing effort. We review pages as they are created or updated and address barriers when they are identified.

3. Accessibility Features on Our Website

RightBack’s public website includes the following accessibility measures:

Structure and navigation

• Semantic HTML landmarks, including <header>, <nav>, <main>, and <footer>
• Page language declared for assistive technologies
• A “Skip to main content” link on each page
• Breadcrumb navigation on applicable pages
• Logical heading structure within page content
• A custom 404 page with clear next steps

Keyboard access and focus

• Keyboard-operable navigation, menus, buttons, and links
• Visible focus indicators on interactive elements
• Escape key support to close open menus and mobile panels
• Native disclosure controls (<details> / <summary>) for FAQ accordions and navigation submenus, so content can be reached without relying on JavaScript alone

Visual design

• Text and interactive color choices designed to meet WCAG 2.1 AA contrast targets on light and dark backgrounds
• Interactive states that do not rely on color alone, including underlines for the current page in navigation and icon-plus-text feedback for form status messages
• Responsive layout and readable typography across screen sizes

Motion and animation

• Support for the prefers-reduced-motion system setting, including reduced transitions, disabled decorative animation, and immediate display of scroll-reveal content

Screen readers and assistive technology

• Descriptive alternative text on meaningful images
• Decorative icons hidden from assistive technology where appropriate
• Screen-reader-only text where additional link context is helpful
• Accessible names and states for navigation, including expanded/collapsed menu status and the current page where applicable
• Live status regions for dynamic form feedback
• Invalid form fields identified for assistive technology when validation fails

Forms

• Visible and screen-reader-accessible labels on newsletter and contact forms
• Required fields indicated with the HTML required attribute
• Error and success messages associated with the relevant fields and announced to assistive technology

Help Center

• Searchable help content with semantic search markup
• Mobile help navigation that uses dialog semantics when open
• Article feedback controls with a pressed/not-pressed state for assistive technology

4. Known Limitations

Despite our efforts, some areas of the website may not yet be fully accessible. Examples may include:

• Third-party content, embedded media, or services not controlled by RightBack
• Older PDFs or documents linked from the site
• Pages or components still being updated as part of ongoing design and development work

We welcome feedback so we can prioritize improvements.

5. Request Assistance or Report a Barrier

If you have difficulty accessing any part of rightback.com, or if you need information in an alternative format, please contact us. When reporting an issue, it helps to include:

• The page URL where you encountered the barrier
• A description of the problem
• The browser and assistive technology you were using, if applicable

Contact options:

• Email: support@rightback.com
• Contact form: Contact RightBack
• Help Center: Visit the Help Center

We aim to respond to accessibility-related requests within a reasonable timeframe.

6. Updates to This Policy

We may update this Accessibility Policy from time to time to reflect changes in our website, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

Related policies are available on our Terms page.